Make a Complaint

The CBSC received a large number of very similar complaints concerning comments made about hockey on CTV’s The Social on November 12, 2019. To ensure that all complaints are dealt with efficiently and in a timely manner, the CBSC limits the number of complaints it will accept in respect of the same broadcast. The CBSC process does not vary based on the number of complaints made. The same consideration is given to one single valid complaint as to multiple complaints on the same matter. The CBSC has now concluded its review of the broadcast under its normal process. The CBSC Secretariat determined that there was no breach of any broadcast code and adjudication by a CBSC Panel was not necessary. As per its normal process, a detailed summary of its findings was sent to eligible complainants. Those letters will not be posted on the CBSC website or communicated to the media. This matter is now closed and no further complaints will be accepted by the CBSC on this issue.

Your feedback is important. The CBSC does not monitor or censor programming. It only reviews broadcasts when it receives complaints from listeners or viewers who have heard or seen something that concerns them.

If you see or hear something that concerns you, write down:

  • the date and time of the broadcast
  • the name or call letters of the broadcaster
  • a short summary of your complaint.

Your complaint must be made in writing. There are three ways you can submit your complaint:

  • complete the Complaint Form at the right of this page
  • send a letter by post to CBSC, PO Box 3265 Station D, Ottawa, ON K1P 6H8
  • fax your letter to 613-233-4826

Please contact us as soon as possible following a broadcast that concerns you, and at the latest within three weeks of the broadcast.  Broadcasters are only required to retain copies of what was broadcast for four weeks and some processing time is required.

Ruling Request

If you have already filed a complaint with the CBSC and received a response from the broadcaster, but you are not satisfied with the response, you can ask the CBSC to rule on the matter by completing the Ruling Request Form. Please submit the form within 14 days of receiving a response from the broadcaster.